Shipping policy

Thank you for shopping with Jane and Thunder Apothecary. We are committed to getting your wellness products to you safely and promptly.

Processing Time All orders are processed within 1–3 business days, unless out of stock. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping (Canada) We ship across Canada via Canada Post. Estimated delivery times are 3–7 business days depending on your location. Shipping rates are calculated at checkout based on your order weight and destination.

United States We ship to the United States via Canada Post and select carrier partners. Estimated delivery times are 5–10 business days. Please note that duties, taxes, and customs fees may apply and are the responsibility of the customer unless otherwise stated at checkout.

International Shipping (UK, EU, Australia & New Zealand) We ship internationally to the United Kingdom, European Union, Australia, and New Zealand. Estimated delivery times are 7–21 business days depending on destination and customs processing. International customers are responsible for any applicable duties, import taxes, and customs fees unless Delivered Duty Paid (DDP) is offered at checkout.

Customs & Import Duties Jane and Thunder Apothecary is not responsible for delays caused by customs processing. We are required by law to declare the full value of all shipments on customs forms and cannot mark orders as gifts to avoid duties.

Order Tracking Once your order ships, you will receive an email with a tracking number. You can use this to track your package through the carrier's website.

Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date and we will work with you to resolve the issue.

Contact Us For any shipping-related questions, please reach out through our contact page. We're happy to help.